Effective Date: 2026-05-14
Father and Son Plumbing ("we", "us", or "our") is a licensed plumbing service operating in Miami-Dade, Broward, and Palm Beach counties, Florida. This Privacy Policy explains how we collect, use, protect, and share information when you contact us, use our website, schedule plumbing service, or communicate with us by phone, email, text message, or other methods.
Information we collect
We may collect information you provide directly when you contact us or request plumbing service, including:
- Name
- Phone number, including mobile and/or landline number
- Service address
- Email address, if provided
- Description of the plumbing issue or service request
- Appointment, scheduling, estimate, invoice, and payment-related information
- Communications you send to us
We may also automatically receive limited website and communication information, such as caller ID for inbound calls, IP address, browser/device information, and standard server logs from website visits.
How we use your information
We use your information to:
- Respond to your inquiries
- Schedule, perform, and follow up on plumbing service
- Send service-related SMS messages, including appointment confirmations, scheduling updates, technician arrival notifications, service updates, estimates, invoices, receipts, and post-job follow-ups
- Provide customer support
- Maintain business, tax, legal, and safety records
- Improve our services and website
- Comply with legal or regulatory obligations
We do not use your information for unrelated advertising or profiling.
SMS and mobile information
If you provide your mobile phone number and opt in to receive text messages from Father and Son Plumbing, we may send you service-related SMS messages related to your plumbing request or customer relationship with us.
You will not receive automated SMS messages until you confirm opt-in by replying YES to our confirmation message. Standard message and data rates may apply. Message frequency varies depending on your service request, typically 1–4 messages per active service request. You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.
Father and Son Plumbing does not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
Mobile information, including phone numbers, text messaging originator opt-in data, and SMS consent, will not be shared with any third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers as necessary to deliver the requested messaging service, operate our business, or comply with law.
For additional SMS terms, see our SMS Terms and Conditions: https://fsplumbers.com/sms-terms/
How we share your information
We do not sell your personal information.
We may share limited information only as necessary with:
- Our technicians and staff so they can perform the requested plumbing service
- Scheduling, dispatch, and communication vendors such as Housecall Pro and Twilio
- Payment processors when you pay for services
- Website hosting, analytics, security, and business operations providers
- Government authorities, courts, or regulators only when required by law, subpoena, warrant, or legal process
We do not share personal information, phone numbers, or SMS consent data with third parties for their own marketing or promotional purposes.
How long we keep your information
We retain customer records for as long as needed to provide service, maintain business records, satisfy legal and tax obligations, resolve disputes, and enforce agreements. Customer service records may be retained for up to seven years unless a longer period is required by law. You may request deletion of eligible information by contacting us.
Your rights and choices
You may request to:
- See what personal information we have about you
- Correct inaccurate information
- Delete eligible information, subject to legal and business record-retention requirements
- Opt out of SMS messages at any time by replying STOP
For assistance, reply HELP by SMS, call us at (954) 440-7640, or email fsplumbers718@gmail.com.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact us
Father and Son Plumbing
Hallandale, Florida
Service Area: Miami-Dade, Broward, and Palm Beach counties, Florida
Phone: (954) 440-7640
Email: fsplumbers718@gmail.com